Our team has been working hard to bring you information about the systems we service and sell. We now have training videos available for our most popular system, Avaya IP Office. Watch below as KAISERComm’s very own Chris Skordahl walks you through the basic features and functionality of the Avaya IP Office 9500 Digital desk phone.

This is the first video of many that we will be posting here on our blog. For more training videos that we have already created, check out our video library on the KAISERComm YouTube page.

Don’t see what you are looking for? Send us a comment or note about a training video you would like to see and we will do our best to add it to our growing library of videos.

For more Avaya IP Office tutorials visit our YouTube page by clicking here.

Did you learn from our video? If you have a question or idea that you would like to see Chris cover in future training videos please post it in the comments section below.

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The video transcription  is below:

Hi my name is Chris Skordahl with KAISERComm and today we are going to be giving you an overview of the Avaya 9504 and the Avaya 9508 digital phone for Avaya IP Office.

The Avaya 9504 and 9508 phones are very feature rich phones within the SMB market. Both phones have LCD screens and the main difference between the 9504 and the 9508 would be the amount of buttons. The 9504 has 4 buttons on the main screen with three pages, the 9508 has 8 buttons with three pages. Both phones have headset jacks for wired headsets and can handle wireless headsets as well. The 9508 also has a modular plug for expansion to three additional busy LAN fields.

Both phones have removable stands that you can change to your preference. So if you prefer a phone that’s lying more flat to the ground, you can change that to your style.

Soft Keys

Both phones have programmable soft keys. We are looking at the 9508 so we have 8 buttons on the main page. If I arrow over I can see the second page, arrow over again for the third, one more arrow over will bring me back to my main page.

There are four soft keys that basically change with whatever you are doing. Right now the phone is idol so you can see the redial and features button. As soon as a call comes in, our four soft keys change to: answer, send to voicemail, ignore, and drop.

As soon as a call is initiated and you are on the call those buttons will change again to: hold, conference, transfer and drop.

Allowing for fewer buttons on the phone and a heads up display of what you can do while on the phone or sitting idle.

Phone Button – Other buttons would include our phone button which will bring you back to the main page with any window that you are currently in. If you are within some option and you want to bring it back to the main page, simply press your phone button and it will take you back.

Message button – the Message button will bring you into what we call visual voicemail to check voicemail messages, change your greeting, change your passcode, and other voicemail settings.

Contacts button – From here I can see everybody from my personal and external list, which is a systems wide directory, by user list, which is all of my users on the system, as well as our groups. If you can see right now, we are looking at contacts all. One arrow click to the right will bring us to our personal contacts. We can have up to 100 personal contacts on each phone. Another arrow click will bring us to an external list which again is a system list that has up to 1000 users that are shared on every phone on the system. I arrow over again, I go to my users on the actual phone system itself. Again, to bring it back to the main screen, simply press the phone button.

History button – I also have a history button as well and as you can tell, it is currently lit up red which would indicate a missed call. Hitting the history button is going to bring up my missed calls. As soon as I call that person back, all I have to do is lift up the handset or press call (soft key) to call on speaker phone. The phone will simply call the missed call whether it is inside or an external call. My red light now disappears.

If I hit the history button now, it brings me to my history all page. Much like contacts I can arrow to the right or to the left, I can also arrow down.

History all is going to show everything, missed calls, outgoing as well as incoming calls. Arrow to the right now shows no missed calls. To the right again shows my incoming calls displaying the time as well as the caller ID information or user on the system. Again I arrow over to see my outgoing calls which would be the exact same as my redial button on the main page.

Simply press the phone button again to return to the main page, and again my redial button will be here on the bottom left.

Home Button  – Home is  a menu that will go through all of the basic settings of your phone.

Volume Button – volume is very intuitive on the Avaya IP Office 9500 series. While sitting idle it is a ringing volume. If I pick up the handset, it’s our handset volume. When on speaker phone, it’s our speaker phone volume.

Mute button – while on a call whether it’s speaker phone or on the handset I can simply press the mute button to mute the call. Again, to go on speaker phone I can simply press the speaker button and I can transfer back and forth from the handset to speaker phone.

Headset button – For those who use headsets, much is the same for the headset button. If you are on speaker phone, pressing the headset button will transfer you to the headset. Lifting the handset will bring it back to the handset automatically.

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