Avaya IP Office

Our most popular system

Flexible
With its ability to scale to 1,000 users at a single site (or across as many as 32 locations), IP Office is ideally suited to the midsize enterprise that wants powerful, business-impacted communications. IP Office is an industry leader in low total cost of ownership and unique in its ability to grow in both scale and sophistication.

Simple
IP Office is a single, stackable, scalable small business communications system that grows with your business easily and cost-effectively. Built from the ground up specifically for small and midsize businesses, IP Office offers technical flexibility—it uses digital, analog, IP, or any combination of these—and resiliency.

Mobile
IP Office includes new mobility features that help increase reachability for on-the-go employees. The system seamlessly integrates with today’s popular desktop applications to help improve a company’s collaboration tools, ultimately increasing employee productivity and enhancing customer service.

Award-Winning
IP Office is an award-winning small business communications system used by more than two million organizations worldwide. This communications solution is a proven investment: The Tolly Group finds IP Office provides up to a 24.7% lower total cost of ownership than competitor systems.

With Avaya IP Office, flexibility, scalability, and options are built right in:

  • Grow from 5 employees to 1,000 (at a single site) and network up to 32 locations.
  • Add video capabilities with the Avaya Flare Experience
  • Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
  • Track, record, and report on calls to build optimal customer interactions.
  • Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
  • Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools,and affordable support services for a comprehensive communications solution.
  • Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.

Features and Benefits

Collaborate in real time, without boundaries
Enable employees to stay productive and accessible when away from their desks. Employees can hold video chats with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more on their devices of choice.

Improve responsiveness to customers
Enable customers to quickly reach the right associates—whether employees are in or out of the office. Integration with desktop applications (such as Microsoft Outlook, Microsoft Lync, and Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers.

Keep up with growth
IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact.

Get great value for your investment
IP Office has a built-in, secure 128-party conference bridge. We add call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities–for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets).

Lower your TCO
IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you’re paying a monthly fee for conferencing, spend no more) and call recording. When you upgrade from Avaya MERLIN®, PARTNER® ACS, Business Communication Manager, or Norstar, save up to 60% of your original investment.

Rely on resiliency
Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years.

Simplify system management
Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users the communications features they need with applications designed for mobile, office, and teleworker employees.