Avaya IP Office Overview

Avaya IP Office is KAISERComm’s most popular business phone system. See why this is our most popular system below in the overview video below. Also check out the different types of users that can benefit from Avaya IP Office.

One System for All

Click on each type of user below to learn more about how Avaya IP Office can work to fit into your business’ day to day activities.

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Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
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Mobile Worker
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers.
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Office Worker
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
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Teleworker
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
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Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
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Customer Service
For Customer Service Supervisors, Avaya IP Office’s monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls. For Customer Service Agents, Avaya IP Office’s browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
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