Avaya Mobile Worker

One number access for employees on the road

Overview

For staff who are often out of the office, but don’t require a laptop, IP Office Mobile Worker (available with IP Office Preferred Edition and Advanced Edition) keeps them readily accessible. Wherever they’re working – with clients, between stores/locations, down the hall, in the warehouse, or on the road – Mobile Worker turns any phone into an extension of their office phone, with many of the call handling features available in the office.
Staff give out just one phone number – their office number – and calls ring simultaneously on their mobile device, making it easy for customers, colleagues and vendors to reach them wherever they are.

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Capabilities

Manage your office from your mobile device
Provide customers and others with just your office phone number and have all calls ring simultaneously on any other phone (mobile, remote office, home), eliminating missed calls when out of the office or away from your desk. Create and manage conference calls right from your mobile device with just a click. Extend presence and instant messaging capabilities to your mobile device, so you can see who’s available and instantly contact them through IM.

Roam the office/warehouse
With an Avaya wireless IP phone (purchased separately), staff can roam throughout the building or campus and stay completely accessible, as though at their desk.

Easy access to messages
Whether you have a smartphone, laptop or mobile phone at hand, it’s easy to retrieve and respond to messages. Voicemail and email appear in a single inbox. Use visual voicemail (on smartphone or PC) to prioritize messages. Hear and reply to emails over the phone using text-tospeech technology.

Benefits

Enhanced customer service
Mobile sales and service staff stay connected and responsive to customers regardless of where they are.

Increased productivity
Access to people, messages and information help mobile employees deliver whether in or out of the office.

Increased customer knowledge
All calls that go through IP Office can be tracked and monitored to capture data on customer interactions.

Reduced costs
Calls that are routed through IP Office take advantage of business calling plans, which can significantly reduce overall calling costs.