Avaya Office Workers

Maximize productivity throughout the office

Overview

Associates who work in the office, whether the main office, remote office, or home office, require a unique set of communications tools to ensure they can be as productive as possible, regardless of location. Available with IP Office Preferred Edition, Advanced Edition, and Server Edition, the Office Worker solution for Avaya IP Office puts powerful communications tools at your fingertips in an intuitive PC interface.
Get things done quickly and efficiently – make decisions, answer questions, convey critical and timely information – without leaving your desk. Send and receive instant  messages. Manage audio conferences with the click of a button. Check status of co-workers right on your PC screen (see who’s “on the phone”, “away”, or “do not disturb”, etc.). Click to speed dial. Access voicemail and email in one mailbox and see all your messages together.
Office Worker helps employees work faster and smarter. That can translate into greater productivity and efficiency and better customer interactions.

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Capabilities

Make and Control Calls from your PC or iPad
With just a click or tap you can access speed dial entries, transfer calls, and create conferences with colleagues. It’s a simple, fast, and an extremely efficient way to manage high call volumes.

Efficiently manage all messages
With its built-in unified messaging, Office Worker allows you to handle all your messages from one place on your PC. See voice mail messages alongside emails and respond to the high priority ones first.

Manage audio conferences
Simplify how you create, access, and manage audio conferences so employees make better use of this productivity enhancing tool. The integrated conference bridge can provide significant cost savings, too.

Presence and instant messaging
Always know the status of co-workers or your most important external contacts by viewing their state of presence on your PC screen. Send instant messages to your associates or contacts to improve response times and speed decision-making.

Point-and-click call handling
The intuitive and easy-to-use browser-based interface makes call handling a snap. Click to dial, transfer and conference. Integrate desktop calling and communications capabilities with applications such as Microsoft Outlook and Salesforce.com.

Benefits

Improved productivity
Stay connected, responsive and productive; quickly and easily share ideas, provide direction and deliver on commitments.

Increased responsiveness
Being accessible and responsive to customers and colleagues is always critical; with Office Worker, employees have the tools to quickly reach and be reached.

Easy deployment
With its web browser based application interface, Office Worker is quickly and efficiently deployed to users throughout the office; its intuitive interface can be quickly mastered.