Avaya Teleworker

Full-time remote worker productivity

Overview

IP Office Teleworker provides small businesses with powerful communications tools to enable home and remote workers to be just as accessible and responsive as employees who work in the office. Available with IP Office Preferred Edition and Advanced Edition, Teleworker allows small businesses to expand their labor pool by enabling people to work remotely – wherever that may be – with the full array of office phone capabilities.
With just an Internet connection, home and remote workers are a seamless extension of the main office, making it easy for customers and colleagues to reach them. Calls flow through the network reducing costs (and eliminating variable phone expenses), and real estate requirements can be substantially reduced.

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Capabilities

Point-and-click call handling
The intuitive and easy-to-use browser-based interface makes call handling a snap. Click to dial, transfer, hold, conference, and more. Access hundreds of speed dial entries. Integrate desktop calling and communications capabilities with applications such as Microsoft® Outlook and Salesforce.com®.

Cost-effective communications
Connecting through a VPN allows remote workers’ phone expenses to be reduced or even eliminated. Streamline real estate and facilities costs by hiring full-time remote workers.

Easily manage a dispersed workforce
Presence features allow remote workers and their office counterparts to “see” each other’s status: who’s on the phone, away from their desk, busy, etc. Record, archive and replay calls for monitoring and training purposes.

Expand your labor pool
Hire the right employees whether they live down the block, across the country or on the other side of the world; Teleworker seamlessly connects them to your network so they are virtually “in the office”.

Benefits

Reduce expenses
Eliminate variable phone expenses for remote workers, and even reduce real estate leasing and facilities costs.

Strengthen your workforce
Hire the right people, regardless of where they live. Teleworker helps you grow your business with the most qualified people.

Ensure productivity & professionalism
If VPN connectivity is lost or bandwidth compromised, employees won’t miss important calls. With Teleworker, they simply leverage their PC interface and home or wireless phones to stay connected.

Increase productivity
Reduce or eliminate commute times. Expand business hours by hiring remote workers in different time zones.