Support

As part of our commitment to make complex technology simple, KAISERComm provides live 24-hour support to customers. Along with this support comes our 24-hour monitoring of your systems to ensure that your network is up and running.  We understand how critical communication systems are to the success of your business.

You can’t afford to lose productivity due to system downtime.

The KAISERComm Advantage Program offers you the following:

  • Warranty – We provide a warranty for the technology and replace any defective components
  • Maintenance – any labor needed to replace defective parts or service the equipment
  • Inventory – preferred stock of inventory replacement parts on necessary maintenance
  • Help Desk – email and telephone support are available to resolve immediate issues

Maintenance and Repair

KAISERComm has over 30 years of experience in the telecommunications and repair industry. Our engineers have the experience and ability to fix systems with the highest quality. Our commitment to maintenance and repair makes us the one call you will ever need to make for your communication systems.

Learn more about Maintenance and Repair

Leasing and Financing

KAISERComm offers financing on all of our systems. Qualifying is quick and easy.  KAISERComm also gives you the option to lease your equipment. These two options give our customers the flexibility and choice to help choose the right communication solution for your business.

Learn more about Leasing and Financing

Technical Support

KAISERComm’s help desk is available every day of the year. We can be reached via email, phone and instant chat (coming soon). Our help desk technicians are about to remote into your system to fix most issues remotely, without the need to roll a truck. Occasionally we will need to send a technician to your office to do a repair onsite. Either way, KAISERComm keeps you connected to the world.

Learn more about our Technical Support

Training Videos

In order to keep our customers up to date with the systems we sell, we have created several short training videos that run through the basics of utilizing your phone system. These videos are great for new employees or a great refresher for employees who have been using the phones for a while. We have created videos for some of our most popular systems.

If you don’t see a video for your system or have a question that we haven’t answered below, please tell us here and we will work to get it added to our growing video library.

See our training videos